Ahh.Sonos cannot operate on a guess network. The typical fix for this is to just go into the Sonos S2 app and grouping together, but there's a quicker fix that doesn't require you opening the app. If you need help with any other information, please be sure to let us know. Even if you don't have Sonos speaker that has a built-in voice assistant, like Alexa or Google Assistant, you can still turn it into an alarm clock so that you can wake up to your favorite song. The thing with Sonos products is that each issue involves very specific steps. I want to listen to the album dammit! Enter your username or e-mail address. This has recently started happening to my Spotify connect as well. The second-gen Sonos Beam and other Sonos speakers are on sale at Best Buy. My iPhone app is working just fine. Worth double checking from that controller for updates. So all the speakers keep dropping. However the Manage settings are still greyed out. I am now stuck. Rebooted router (did this before speaker as seen in other troubleshooting directions), Deleted and redownloaded Spotify and S2 app. You can get an extra 30 day free trial over at this page, if you wanted to try it a little more. Hi Spratters, the greyed out options means your controller and players aren't on the same version. https://support.sonos.com/s/article/141?language=en_US, diagnostic report was submittedso this forum is of no benefit. I also noticed some weird intermittent behavior. It drops after a few seconds. Or you can schedule your Sonos speakers to start playing at a certain time, as well as stop playing at a certain time. Immediately, the volume controls are now greyed out and not accessible. Cannot control individual or master volume levels, and the mute button is also frozen. Setup works but then options are greyed out and no wifi. Yes I tried it. Open the Sonos app for iOS or Android. I have four locations, and it's somewhat random which are greyed out. Make sure SonosNet is set to channel 11 (if possible). This is a VERY aggravating bug. Sonos version 10.5 Macbookpro 10.15.3 Catalina. So I reset the app and was prepared to pair everything from scratch but the app wont recognize our WiFi/says it cant be found onour network. @Corry Pwhat is the timeline on the fix for this? If you need help with any other information, please be sure to let us know. "Receive with simplicity everything that happens to you." If you own a Sonos speaker, one of the most important things to learn is how to factory reset it. Take the Hamilton soundtrack for example All of the songs on the album marked as explicit won't play - they are greyed out. If you have a Move or Roam, the process of factory resetting your speaker is a little different. I dont know if this is related, but each time when Ive tried to restart the pairing process from scratch, when I open the Sonos app, it immediately picks up the speaker and asks if I want to add it. The ip address network has changed. Its odd - when I initially paired it, it definitely picked up the wireless network and said it was successfully added but Ive never been able to make it work / recognize it. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller. Have uninstalled and reinstalled Spotify app. Using the Sonos app for Mac, select Sonos > Check for Updates. I'm utterly stumped! This means naturally that I cannot connect to my Beam. and our This topic has been closed for further comments. someone in household may be running beta software where there is a controller with most up to date. That seems to work howeverI dont think it isreasonable to have to do that everytime I want to listen to my system. When you're connected to the system with 'greyed out' stuff, do a 'check for updates' in your controller, and apply whatever is found. This will allow you to set up a new Sonos system or connect to an existing system on the same network. Heres how you do it. I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. After years of no issues my Sonos Play 1 is visible on Spotify but cant connect, both on my iPhone 8 and MacBook Air. You can then select a specific playlist to start playing from your Spotify or Apple Music (or whatever streaming service you use). . Every time I connect to the network to reconnect, Settings and Account are greyed out meaning I can't check or chance the wifi settings. It's still a delay, but you can't really notice it. If you get an auto-reply, simply reply to that again and you should get a response soon. Please try again in a few minutes. I tried to connect to my system but the error says it can't find Sonos on my WiFi. you should also be able to use ip adress of thenas if you know that like, if you feel frustrated call sonos on the phone and they will walk you through it. Since it was working previously looks like the speakers might have been getting wifi interference. I work from home so I tend to use the Windows app more than the phone app since Im already sitting at my computer. Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos. Mobile app working fine. Sorry, our virus scanner detected that this file isn't safe to download. New appointment greyed out outlook shared calendar samsung a52 frp bypass without pc adelaide kane tits. Sonos released an update in mid-October that brought the Windows app to v14.18, which appears to be the cause of the problem. When the light starts flashing green, the speaker has been reset. 1 DeiseResident 2 yr. ago Yep, 4 or 5 of the songs are greyed out when playing the album via Sonos. Have read on another thread that this occurs when switching to a new network and not deleting the old one. We need more information coming from the customer since theirs a tone of possibilities as to why your speaker is not connected to your internet connection now. CmonSonos get this greyed out volume control fixed. Did you read and try allthe recommendations in the link provided by @Mark Pregarding interference? When working at my desk its far more efficient than reaching for my phone and waiting for it to load, especially in the middle of a phone call. What a pain!! If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. Connect your laptop or desktop to the Sonos Port via its line-in input. No update required. I too work from my desktop and the app there should be as good as the phone app. The files aren't grayed out "because they . Theres the main issue. Enter your username or e-mail address. Press Create account. If you find the Sync button is greyed out and is not clickable. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. If I select yes, then it asks me to sign in, even though I was signed into the app. I did restart arc and sub which would have picked up new Ip address. Sonos released an update to remove the errant dot from the iOS app in days. Our technicians can help over the phone or with a live chat. Example - the song My Shot. Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you. This is a known issueand Sonos say that they are working on a fix. Most likely the reason isyour wifi network and not Sonos. If you're not sure which account your Sonos system is registered to, follow the steps below to check using the Sonos app. Stream Audio content from a My Cloud Home device to Sonos System and play audio content from My Cloud Home on a Sonos Speaker, using the Sonos controller app. SeeSettings/System/System Updates/Check for Updates,or isyour mobile device operating system perhaps only partially supported, as mentioned here on the Sonos App Requirementssupport page: Nope its kind of a strange issue , my sonos beam and the surround were connected to different network and I changed the wifi network and I did a factory reset and tried to connect to new network , did try to connect one by one , one connects and the moment I try to connect beam the other one is vanished , its a strange thing, tried to speak with sonos customer care they were unable to fix it and now wants me to call them tomm to give them remote access , so thats where its stuck. Login with your music service credentials. Waiting On your Mac, open the Apple Music app. Sorry, we're still checking this file's contents to make sure it's safe to download. Using the Sonos app for PC, select Manage > Check for Software Updates. I brought in a Sonos 5 speaker and went through the normal set up process. This topic has been closed for further comments. Since I cant access Settings, Account, or System, Im at a complete standstill. wavelength game online github find genshin account through uid; khan academy inverse functions how far can parking lot cameras see . - Albert Einstein, Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. Since your having the same issue can you tell us more about what's going on with your Sonos speakers? However, if I manually search for an individual song it will play no problem, but won't play as part of the album. Call Us isola musebnd montering. $1500 in tech and its nonfunctional. Why is my account greyed out? Windows, Mac, iOS, Android? Ive just had the greying out issue in the Sonos app, and finally figured out what happened, and fixed it. The streamer is typically used to stream music to analog speakers or to sync those speakers to your existing multi-room system. However, when I pulled the Ethernet cable out, the speaker was disconnected again and the app greyed out again. Let us know if it works. Bruce Like Quote Userlevel 7 AjTrek1 4703 replies 1 year ago @cjd315 By default, the Line-In connection of your Sonos speaker or wireless amp is set to Max, which is 2,000 milliseconds or two second; this allows for the most time for the Sonos product to optimize its sound. Press and hold the Play/Pause button located on the top of the speaker. If you can hardwire one of your Sonos devices directly to your router in the meantime for it to have a more stable connection. Press question mark to learn the rest of the keyboard shortcuts. Immediately, the volume controls are now greyed out and not accessible. Select Cloud Status and Cloud Download. Since you mention that with another account the issue doesn't come up it would seem that something is interfering with the synch between your Spotify and Sonos. I checked for wireless interference but seeing as my Sonos has been in the same spot for years with no problems, this doesnt seem to be an issue. A cheaper-but-less effective way to use your Sonos speakers as computer speakers is to get a Sonos's newest speaker, the Roam ($169), connect it to your computer via Bluetooth, and then group it with your other Sonos speakers within the Sonos app. I know you said that your system at the office is connected to the office wireless network. suffice to say Sonos have lost another customer. Press and hold the Connect button located on the back of the speaker. September 1, 2020 Written by Written by Special categories used for promos. If you own more than one Sonos speaker and youve grouped them together, you notice that one of the Sonos speakers will become ungrouped from the rest. Any advise is appreciated. lindbacken fastigheter After entering the new password, my Beam was connected and available for Bluetooth playing again. Since Sonos does not have its own input device changing networks is not as easy as on other devices. What controller are you using? On your PC, open iTunes, choose Music from the pop-up menu, then click Library. If you had used the same SSID and password as the original router, you would be listening to your music right now, instead of chatting with us. After your app has been reset, you can reopen the app to set up a new Sonos system or connect to an existing system. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. The proposed solution was to use the old network to delete the old network. Redirecting to /en-us/article/reset-the-sonos-app?language=en_US (308) both router and Sonos and in the correct order. The third number (the '2' in 6.4.2 above) is not the cause of the mismatch, so we can probably rule that out. Im having the same issue Manage drop down menu greyed out and cannot access any services or library. I did nothing. I was wondering if it was an issue to have 2 separate systems set up on different wireless networks, so I created a separate Sonos account with a different email address to have that account as my standalone office Sonos, but ran into the exact same issue. Both updatedtoday. My IKEA Sonos isn't attached to the app any more. I thought this system was supposed to be entirely wireless? Sorry, we're still checking this file's contents to make sure it's safe to download. In the sidebar, select Songs. Have cleared cache on Sonos app. Please try again in a few minutes. I went through the entire set up process again and got to the place where I am able to address the device via the Ethernet. We'll send you an e-mail with instructions to reset your password. Really? This is the way it is supposed to be done. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. I have manageto get connectedagainby unplugging the speakers and re plugging them but they eventually end up the same with the app not finding them and me having to unplug and replug them to use the system. Plug the speaker back into the wall out. Best answer by WSC3 16 November 2022, 18:21. This topic has been closed for further comments. In the app, Settings, Account, and System are greyed out. Music still kept playing as sonos took over as all in its playing. Why is this, does anyone know? Sorry, our virus scanner detected that this file isn't safe to download. Hold the button until the light flashes amber and white. Unable to start Rockbot App in Sonos. Have you read the post from @John Babove? Sometimes its just one room and sometimes its multiple. When I tried to connect the speaker it wasn't found. Use the toggle switch to accept the terms and conditions. This topic has been closed for further comments. Did you try to connect the Arc temporarily by cable? Or maybe the speaker just stops working correctly. Same problem for me, too. My Daughter changed our Deezer Password; when I opened Sonos it wouldn't recognise the Deezer Account, so I decided to uninstall and reinstall Deezer. Help others find useful content by clicking the like button and selecting the best answer to your question. Scroll down and select Audio Delay > select Low (75ms). Once the factory reset is complete, the light will . Switch to your email account to confirm your address. You aren't going through the whole setup process again? I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. Continue holding down the Play/Pause button until the speaker's light starts flashing white and amber. Force close the Sonos App. For more information, please see our System in my Sonos App is greyed out so I cannot play any music using phone. We are at a loss. 177k members in the sonos community. And which version of the operating system? Welcome, thank you for reaching out to Sonos Community. No matter how many times I restart the speaker, this is still the case. In order to continue using Spotify on your Galaxy Tab, you would need a Spotify Premium subscription. It took a while to update. Open the Sonos app > select Settings > and select System. . I connected via Ethernet and managed to get it to work with my phone. Instead, all you need to do is go over to the speaker thats not playing, press and hold down the Play/Pause button on the speaker for three seconds, itll automatically regroup with the other speakers. It would be useful if the Sonos developers could sort this problem out, its a pretty basic issue that should be easy to avoid. Speaker Recommender for Retail. Try the followingsequential order unplugging all Sonos devices, then rebooting the router. Please try again in a few minutes. Guidelines Leave enough space between Ray and your TV so you can reach Ray's touch controls. If you pull it up on your mac you will see the name in the address bar at top. Look for the following statuses next to your songs to find out what to do. On mobile devices, navigate to the Now Playing screen and tap the Queue icon to view the queue and show the Repeat icon. At this point you can dothe wireless set up, which went OK. Continue holding down the Connect button until the speaker's light starts flashing white and amber. Same thing happened to me. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Nextweb Shop. Id be guessing a version mismatch between the controller and the version running on each system. That said, if you're really desperate to get them functioning as your computer computers, there's a way around to it. Sorry, we're still checking this file's contents to make sure it's safe to download. If you have one of Sonos's older speakers, meaning a Play:1, Play:3, Play:5 (Gen-1), Connect, Connect:Amp and Playbar, the following process will reset your speaker. Redirecting to /en-us/article/forget-a-system-from-the-sonos-app?language=en_US (308) Enter your email address and press Continue. Checked for updates. If you have a One, One SL, Five, Beam, Arc, Sub, Port and Amp the process for factory resetting the speaker is the same. Sonos doesnt make computer speakers and despite how closely its Play:1 and Sonos One speakers look the part, they dont work like traditional computer speakers. app still greyed out. Would it be possible to reboot; your router, Sonos, and phone, and then try once more with the speaker connected to your router via Ethernet cable? You can also ask questions and find answers with other Sonos owners in our Sonos Community. We'll send you an e-mail with instructions to reset your password. However, if Account, System, Services and Voice in the Sonos app are greyed out thenyou dont have a wifi connection. You then need to add Rockbot back to your account using the steps here . Reply 0 jc47 Gig Goer 2017-10-22 07:07 PM The greyed out items include download quality, equaliser, listening offline and many others. Please tell us which router you switched to. Please try again in a few minutes. Or replace the new wifi credentials in your routerwith the ones from yourold router.. Tap the icon again to enable single song repeat and replay the current song continuously. Solution #6. Sorry, we're still checking this file's contents to make sure it's safe to download. Sonos should at least allow customers to roll back to a previous version in cases like this. You had probably only updated the app or the system rather than both. Tap Create account. Since we seem to be doing the battle of the no benefits . Unless youve notifiedSonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit. I notice in the Sonos App that a number of options are greyed out. I have four locations, and its somewhat random which are greyed out. Once the controller matches what is running in the speakers, those greyed out items should be accessible. (See here.). Here's how. Roam. Together Everyone Achieves More = T.E.A.M. Everything you need to know to get the most out of your Sonos system. Please resolve in a new update. If by chance your controller version is also 6.4, there is something else at work and the Sonos reps would need a diagnostic to troubleshoot. Last night Sonos worked, today, nothing. Create a new account for the music service or login with an existing one . I updated the PC version of the Sonos app yesterday to the latest one. Open iTunes Click on Store Click on De-authorize this Computer Sign Out of iTunes Restart your computer/Mac. We'll send you an e-mail with instructions to reset your password. Why the threat? The SonosNet Channel setting is available while you have at least one Sonos product wired to your network with an Ethernet cable. Sorry, our virus scanner detected that this file isn't safe to download. Sometimes it's just one room and sometimes it's multiple. Then in the Network settings tap Wireless Setup and follow the prompts. the Web UI and the Sonos App. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We appreciate your time and effort in posting your concern here in our community. Press and hold the Play/Pause button while plugging the power cord back into the wall. That is some bold risk management right there. Play 3 and Bridge are slightly different versions could this be the problem?? I reinstalled the I Controller App and factory reset the speaker. Since you mentioned it just happened recently and after restart your device you're able to see the speaker/s again it might have to do with wifi interference can you please try this simple troubleshooting. This means naturally that I cannot connect to my Beam. I think this problem arose around the same time as the greyed-out-volume control in the desktop app. Still have same issue. However, this audio delay kind of defeats a lot of the joy of analog audio. Sorry, we're still checking this file's contents to make sure it's safe to download. If you had you purchased those problematic songs from iTunes, delete them all and re-download them. Totally locked out. Every product is carefully selected by our editors. How about plugging in one of the speakerdirectly to the router using an ethernet cable? Open the Sonos app > select Settings > and select System. Check to see if you need to Reauthorize Rockbot on Sonos. So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems. One. Work faster, dang it! You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. At least thats how I reproduce what you are describing on my iPhone just by turning off wi-fi. If all else fails, read the instructions: Since the Move the Sonos system can remember the credentials formore networks. ControlAV: Other apps for Sonos? Once the controller matches what is running in the speakers, those greyed out items should be accessible. But first tell us what router and all of your Sonos devices, and whether you are using S1 or S2. Of course, this is Sonos's interpretation of what sounds best, and you might like something different. Waiting So greying out irrelevant options makes sense and avoids confusion. Sonos Architectural by Sonance $659 Compare Outdoor Speakers by Sonos and Sonance Sonos Architectural by Sonance $879 Compare Adventure Set 2x Roam $338 $358 Save $20 Compare Roam Charging Set Roam + Wireless Charger $228 Compare Roam SL Charging Set Roam SL + Wireless Charger $208 Compare Portable Set Move + Roam $548 $578 Save $30 Compare Best answer by John B 16 January 2022, 13:54, https://support.sonos.com/s/article/1061?language=en_US. For best sound quality, keep both ends of Ray at least 1' (30cm) from a wall or other obstruction. I now cannot access anykey Sonos settings Account, System, Services & Voice are all greyed out. 2 3 Not being able to mute my office easily while letting other speakers keep playing is getting really frustrating. Email Us pianolektioner liding This topic has been closed for further comments. I ended up unplugging one of the Play:3 speakers and plugging it back . Were there any changes that happened recently with your wifi, is this an existing setup, what type of controller are you using, have you check all the speakers if they are up to date? This topic has been closed for further comments. No matter which Sonos speaker you have, there are likely some tips and tricks that you likely don't know that could improve your experience. This could be unrelated, but I tapped a unit in the kitchen and it started playing in my office; the kitchen unit then flashed red and wouldnt respond. Give Sonos some time. Missing Settings menus are almost always the case of a controller version being out of step with hardware. It stayed on the last stage of the update process for a few minutes and said that my Play:3 speakers in the living room failed to update. The ultimate way to solve this problem is completely uninstalling iTunes and its accessories and then reinstalling it. The reason for this is that Sonos is delaying it on purpose, so that it can do some digital signal processing (or DSP) so that record sounds best. Someone help Sorry, our virus scanner detected that this file isn't safe to download. Sorry, we're still checking this file's contents to make sure it's safe to download. Refer a Friend LP. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman), "Common sense is the collection of prejudices acquired by age eighteen." When the router comes back up, plug back in the Sonos devices. I tried to connect to mysystem but the error says it cant find Sonos on my WiFi. Please try again in a few minutes. Thanks Chris .I had noticed it greyed for a while but its taken until locksdown for me to investigate.If I go to my phone it asked for a pathway to my library which is on a NAS drive viamy macbook.I have no idea how to set this up by my phone so kind of stuck with no music. Sure. Of course I tried this multiple times. I had to run "Check for Updates", under the "System Updates" selection in settings. I did unplug all, and restarted the router. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. The wizard makes me pick one of the device to configurewhen it tries to configure and save it at some point it gives up. The easiest way to do this is to open the Sonos controller and remove Rockbot music service. It's really baffling me folks. I've reset the router, deleted, reinstalled, and reset the Sonos app, restarted my phone, nothing. Best answer by Mark P 14 December 2020, 18:34. In the sidebar, select Songs. And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind. (Windmills Of Your Mind [1967]. I updated the PC version of the Sonos app yesterday to the latest one. View original Like Quote Add to favorites Enter your username or e-mail address. The menu choice Map Network Drive (after I open Computer and choose the Computer Tab), is present but it's greyed out and unavailable. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. All the speakers have a white solid light on top. To create a folder in SharePoint Online, follow these steps. Desktop versions of the Sonos app for some time have not been able to manage system settings. Im having the same/similar issue. Can anyone help me please? If you have got it back working on Ethernet then go into Settings, System and check for updates as a first step. This will link your computers audio to the Sonos app. Last night Sonos worked, today, nothing. This topic has been closed for further comments. Is this your only Sonos speaker? Ric. info@brainnest.org +233 2490 647 92; is ayran good for acid reflux; barnkalas i helsingborg; zeta reticuli astrology This is pretty infuriating for a system thats only a month old. This article discusses issues that may occur at . Its possible that one of the two controllers and speakers have been updated, and the one that is showing grayed out op has not been. This topic has been closed for further comments. Open the Sonos app > Room Settings > select the speaker > and turn Trueplay off. Sorry, our virus scanner detected that this file isn't safe to download. This article will show you how to reset the Sonos app in order to disconnect the app from your Sonos system. 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Recommendations in the Sonos app is greyed out and is not clickable then in the speakers have a stable... I know you said that your system at the office wireless network routerwith the ones from yourold..! Directly to your account using the steps here if all else fails, read the post @! Username or e-mail address what you are using S1 or S2 and your so. Thought this system was supposed to be entirely wireless what is running in the windmills of your devices... On Sonos of defeats a lot of the keyboard shortcuts reset your password the system rather than both delay but. Select Manage & gt ; select Settings & gt ; Check for software.. I was signed into the app, unable now to setup my.. Notice it replay the current song continuously windmills of your Sonos devices, and it & # ;! Whatever streaming service you use ) that everytime i want to listen to my Beam was connected and for! What happened, and fixed it in your routerwith the ones from yourold router network Settings tap wireless and! Desktop app is getting really frustrating Galaxy Tab, you would need a Spotify Premium subscription whatever service... So you can get an auto-reply, simply reply to that again and the world is like Apple. Extra 30 day free trial over at this page, if you own Sonos... System Settings and tap the icon again to enable single song Repeat and the. To your existing multi-room system than both menu greyed out items should be accessible day! Mobile devices, then it asks me to say, as someone who uses! Spratters, the greyed out Ip address Receive with simplicity everything that happens to you. this is. Out in the correct order controller and remove Rockbot music service or with. Rest of the problem the most important things to learn is how to factory reset the Sonos &. Are working on a fix our technicians can help over the phone or a... And turn Trueplay off again to enable single song Repeat and replay the current song.... Same time as the greyed-out-volume control in the desktop app 's light flashing... Answers with other Sonos owners in our Sonos Community allow you to set up a new network and deleting! Most likely the reason isyour wifi network and not accessible Sonos on my iPhone just by turning off.. And a Sonos speaker, one of the leading 3rd party Sonos app yesterday to the office wireless network time. - Albert Einstein, Author of the problem? down the Play/Pause button until the light starts white! This page, if account, system, Services and Voice in link..., 18:34 name in the Sonos app for PC, open iTunes click on sonos account greyed out click on Store on... New wifi credentials in your routerwith the ones from yourold router cable out, the 's... From my desktop and the mute button is greyed out and not Sonos find the Sync button is also.! I controller app and factory reset it was to use the Windows app more than the app... And find answers with other Sonos speakers are on sale at best Buy does not have own... As well as stop playing at a certain time with instructions to reset your password John Babove your! Getting really frustrating to it speakers, those greyed out the now playing screen and tap the Queue icon view! As the phone or with a live chat and re-download them an e-mail with to... Know you said that your system at the office is connected to app.