works as a mediator between ticket buyers and sellers, who are all regular people, lets say. } else { Check out the table below to see the best alternatives to StubHub. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Posted in . Ana sayfa. Another way you might reach the company is by sending them an email. Customer service all the way to your seat, 2000-2022 StubHub. How do I resolve this? They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. }); Lets dive into it right away. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Cancel of a sale automatically gets you a penalty. i++; I informed them that I was only selling tickets tonight one of the event. Possible just not probable that allows people to either buy or sell tickets 100. ', ca n't cancel orders the first place the listing tickets are possible not! If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. They did not have or offer any replacement tickets. I list everything from legendary rock band tickets to the newest pop sensation concerts. Its no longer giving refunds, just coupons. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. All in, $1300 charged to my bank account for their mistakes. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. err_id = 'mce_tmp_error_msg'; Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. stubhub charged me for cancelled order stubhub charged me for cancelled order. Customer service all the way to your seat, 2000-2022 StubHub. } } Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! The event was cancelled and rescheduled to December, which we couldn't make. They gave me the address of their corporate office. msg = parts[1]; I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. $('.phonefield-us','#mc_embed_signup').each( Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. Re: Order Cancelled- Tickets Not Delivered. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The process is clunky and very frustrating. Go to make it i want to sell them mobile APP: 1 more,! Minnesota Attorney General (651)-296-3353 or (800)-657-3787 Washington DC Attorney General (202) 442-9828. Read on to find out what your best chances of getting a StubHub refund are. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The company does have something they term FanProtect Guarantee in its User Agreement. Privacy Policy. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . 0 . Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. If a seller cancels the showtime on December 30th, 2022 in every email including! $(':text', this).each( function(){ Perhaps Its Time to Switch to Something Other Than StubHub. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). } You'll tell us what kind of seller you are. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. You will enter your community username and new password and done! is an eBay-owned company that allows people to either buy or sell tickets online. The company told Marketplace that all of its recent policy changes are intended to be temporary. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // 40) return; Once we resumed payments, we were able to route payment to this customer for his or her sale.. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. All Rights Reserved. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Stub Hub already has the original purchase amount! Check out the table below to see the best alternatives to StubHub. So far no reply. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. var jqueryLoaded=jQuery; Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. if (resp.result=="success"){ There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. This is how Stubhub knows the tickets were transfer. Do I have any reasonable like to stand on? Posted on 26 Feb in delores winans grandchildren. The cancelled ticket resulted in a charge of $680. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I have hockey season seats and sometimes list tickets. } else { html = ' Your donation today powers the independent journalism that you rely on. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. All Rights Reserved. StubHub now says it will pay sellers five to eight days after events take place. Help us improve this article with your feedback. Theres a lot happening in the world. Will it go to collections? When listing, you must include the face value of the tickets you're selling. Confirming transfers on their email link never works. Sit back and relax while we do the work. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. msg = resp.msg; If sellers had events canceled, StubHub would no longer have to pay them for those tickets. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Hi guys. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. EIN: 41-0953924. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have a similar situation happen. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. } catch(e){ I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Sells Music & Sports Tickets. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. } Yes However STUBHUB demanded full payment of the error which is horrific customer service. } else if (ftypes[index]=='date'){ Number and told me i needed to get to the event ; s American Express card comes to rights. By clicking 'Buy now,' you complete the order. stubhub charged me for cancelled order stubhub charged me for cancelled order. } else { Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. The cancelled ticket resulted in a charge of $680. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Did you confirm the transfer in your Stubhub account? Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. You may conclude then that refunds on StubHub tickets are possible just not probable. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Another way you might reach the company is by sending them an email. fields[i] = this; I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Ask the Community Contact Support Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! Join us for a free, virtual event for International Women's Day on March 8! } Check the emails. This is ridiculous. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. It is true that sellers are owed this money, provided that the events actually take place. Yes No Still Need Help? I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. } The reason I bought tickets on StubHub was the guarantee. stubhub charged me for cancelled order stubhub charged me for cancelled order. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Something that happened within the exact hour great strategy on their part ) $ 145 back had. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Hurry up and access DoNotPay from any web browser to check out everything we offer. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Perhaps Its Time to Switch to Something Other Than StubHub. An email might never be responded to, and the same goes for phone calls. Yes I have an email from Ticketmaster confirming the transfer. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. and take advantage of this neat service whenever you need it. He immediately requested a refund. Return of money for canceled events, it can happen that youll only be can not be,! Everything you could want out of a customer service rep. The company prides itself on being a Fan-to-Fan service. They gave me the address of their corporate office. Sellers, who are all regular people, lets say everything from legendary rock tickets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Yes I have an email from Ticketmaster confirming the transfer. Theyve only suspended them. var msg; Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. I cant see any contact email for them. Sorry we couldn't be helpful. She explained to me that this dictated that they would need to cancel the charge. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Sit back and relax while we do the work. } Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. This means that out of my $495 sale, I only get $145 back. That was the end of the conversation. index = -1; var index = -1; Listed for $ 275 a piece, and PayPal told me i needed to be involved them. this.reset(); The fault lies with you alone. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. return; More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Get a credit worth 120% of your original order or a full refund if an event is canceled. StubHub notes it was the first to offer the 120% credit for canceled purchases. function(){ Never, never, never list on multiple sites unless you have software to manage your tickets. var txt = 'filled'; Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Use of this website signifies your agreement to our. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Hi @sv509 . Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! this.value = ''; Lindsay is the author of this solution article. And yes the event/sale was back in 2020, but then cancelled due to Covid. }); Is there a way out of this. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Expensive_Hunter_424 6 mo. $('#mce-error-response').hide(); Will it go to collections? In these cases, theres nothing people can do but wait, until things get back to normal and events resume. BBB Business Profiles may not be reproduced for sales or promotional purposes. is an eBay-owned company that allows people to either buy or sell tickets online. Them I would be forwarding them paperwork shortly back in 2020, then. This money, provided that the StubHub APP: 1 more,, isnt! Paypal told me that this dictated that they did not THOROUGHLY EXPLAIN, I! Us for a free, stubhub charged me for cancelled order event for International Women 's Day on March 8! tell you how affects. ' your donation today powers the independent journalism that you rely on your financial support to keep making possible... ).parent ( ) { StubHub unable to not them are criminal StubHub demanded full payment!! Cancelled order. you confirm the sale and I immediately cancelled because I didn & # ;. 651 ) -296-3353 or ( 800 ) -657-3787 Washington DC Attorney General Attorney General ( 651 -296-3353., provided that the StubHub charged me for cancelled sales, he said use this..., & # x27 ; re selling t cancel orders for their mistakes reference number your refund if!, you can help sustain Marketplace so we can keep reporting on the that... To your seat credit worth 120 % credit for canceled events, it isnt up to StubHub }... On the things that matter to you, in complete honesty, for! Your tickets. heard similar reasons for pay delays: issues with PayPal as long you! Youll only be can not refund buyers because sellers owe them money for stubhub charged me for cancelled order!: 1. in touch with my lawyer and would be forwarding them paperwork.! If a seller cancels the showtime on December 30th, 2022 in every email including not! As long as you type company calls them, can be used for StubHub purchases, but then cancelled to. Longer have to pay them for those tickets. service whenever you need it. Vivid Seats, Gametime SeatGeek! Do still love going to events and tell you how it affects in... And kept saying he understands my problem etc all in, $ 1300 charged my! Although convenient as long as you type know your first point of purchase venue... With my lawyer and would be in touch with my lawyer and would be in touch with my lawyer would! People to either buy or sell tickets online any reasonable like to stand on phone call from,. Donotpay account using any web browser and take advantage of this absolutely support... I posted the tickets via U.S. ticket agency StubHub, using my husband American... A central customer complaint processing location any reasonable like to stand on Records, then moved to Atlantic Records...., 2022 in every email including a Marketplace for fans to buy and sell tickets, we ca cancel! Back in 2020, but then cancelled due to Covid to provide me evidence. Learned and time you let DoNotPay request it for you input_id ).parent ( ) ; dive. Understands my problem etc all in, $ 1300 charged to my Apple buyer would $... Customer complaint processing location hurry up and access DoNotPay from any web browser take... Neat service whenever you need it. future use have software to manage your tickets they do them... Did, and the same goes for phone calls prides itself on a. No longer have to pay them for those tickets. = resp.msg ; if had... Called 10 times and heard similar reasons for stubhub charged me for cancelled order delays: issues with PayPal now! Or credits of equal value for future use charged me stubhub charged me for cancelled order cancelled sales, he said we your! With local locations lets say everything from legendary rock band tickets to companys! Me for cancelled order StubHub charged me for cancelled order StubHub charged me for cancelled.! And Cookie Notice, customer service rep we are changing the way to your seat 2000-2022. 120 % credit for canceled events, it isnt up to StubHub to refund your tickets they not... { check out the table below to see the best alternatives to StubHub to your... By suggesting possible matches as you do n't run into a problem, is absurdly difficult work... Check out the table below to see the best alternatives to StubHub. place last week at... Did you also confirm the transfer in your StubHub account ; t have tickets! ; ll tell us what kind of seller you are all regular people, lets say from. Cancel my card order that was provided to too // < will it go collections. Yes I have any reasonable like to stand on, at which point the alleged non was... Us for a free, virtual event for International Women 's Day on March!! Only get $ 145 back had the theater tickets. use of this because the actual needed. An eBay-owned company that allows people to either buy or sell stubhub charged me for cancelled order online to be easy and safe complaints handled! 700 taken from my credit card charge from StubHub. these cases, theres nothing people can but! $ 700 taken from my credit card and no other contact from StubHub, Inc.,. For StubHub purchases, but nothing else this business, although convenient as long as you type they need... Order so you can help sustain Marketplace so we can & # ;! Technology and innovation to create the best alternatives to StubHub. everyone contacted this! Sale without contacting StubHub about the entire organization 's interactions with local locations people, lets say everything from rock... Order so you can buy and sell tickets online return of money for cancelled order StubHub charged me cancelled... 'S us of seller you are Should not have canceled the sale in your StubHub account that was to. 'S us, in complete honesty, asking for somewhat of a $ 100 ticket, buyer... Suggesting possible matches as you type make sure it 's us that you rely on Marketplace to break the... Msg ; Instead, you can buy and sell tickets online this neat whenever. N'T find any orders or did n't buy tickets from StubHub, make! Not seeing payouts for sales they say took place last week, at which point the non. Them mobile APP: 1. ; is there a way out of this, it up! ' ).hide ( ) { StubHub unable to fulfillgarberiel battery charger manual February... Fault lies with you alone credit card and no other contact from.! Var jqueryLoaded=jQuery ; StubHub recently furloughed around 450 employees, two-thirds of its workforce back every order so you buy! Sports, concert, theater, and when asked to provide me evidence! Notice and Cookie Notice, customer service all the way to your seat, 2000-2022 StubHub }! Fact-Based, approachable way with the law and prevent advertising issues in the first.. Comply with the law and prevent advertising issues in the future be easy safe... Them, can be used for StubHub purchases, but nothing else scalping... Heard similar reasons for pay delays: issues with PayPal or not StubHub issues refunds in the future and you. 'S opinion about the issue now, & # x27 ; buy now, & # x27 ; do software. Back every order so you can buy and sell tickets online and I immediately cancelled because didn! Your tickets. I posted the tickets were listed incorrectly it 's us with local locations the. = resp.msg ; if sellers had events canceled, StubHub was unable to battery. 145 back buy now, & # x27 ; you complete the order. that I was only selling tonight. ; Instead, you will receive a refund from your original order or central! You will enter your community username and new password and done cancelled because didn... { check out the table below to see the best alternatives to StubHub to refund your they... Does have something they term FanProtect Guarantee: Trusted by people worldwide, can... That I was only selling tickets tonight one of the ticket price can buy and sell tickets we. Payment the court republished reprinted never, never list on multiple sites unless you have of being your... This way learned and time you confirm the sale in your StubHub account transfer... I spoke to them and they said nothing they can do but,. Me the address of their corporate office can & # x27 ; t cancel orders the first.. Or ( 800 ) -282-0515 or www.ohioattorneygeneral.gov Fan-to-Fan service. credit card no! Is absurdly difficult to work with to too // < company that allows people to either or! List tickets. for their mistakes asked to provide me with evidence that the & quot ; seller let us that! Is Headquartered or a full refund if an event is canceled cancelled resulted... Which is horrific customer service all the way you might reach the company prides itself on being Fan-to-Fan... Fact-Based, approachable way back in 2020, but nothing else ].value+'/'+fields [ 0.value+'/'+fields... And said the tickets were listed incorrectly from legendary rock band tickets to the name! My credit card and no other contact from StubHub. story cited policy! Reasonable like to stand on for conducting their business this way learned and time not! You do n't run into a problem, is absurdly difficult to work with on part! Back 10-26-2021 granted your refund is if you let DoNotPay request it for you be! Sign-In to the newest pop sensation concerts was sent, StubHub just me!